Responsible Gaming

Gaming Should Be Entertainment, Not Income

At CrownPlay Casino, we believe gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Please gamble responsibly and only with money you can afford to lose. If you find yourself gambling more than intended or experiencing difficulties, help is available.

Age Verification

You must be at least 18 years of age (or the applicable legal gambling age in your jurisdiction) to access and use CrownPlay Casino. We are committed to preventing underage gambling and comply with all Australian gaming regulations.

If you are under 18, you must not use this service.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money lost
• Gambling with money needed for essential expenses (rent, food, bills)
• Hiding gambling activities or lying about the amount spent
• Unable to stick to gambling budgets or time limits
• Neglecting family, work, study, or other responsibilities due to gambling
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Using gambling to escape problems or relieve stress
• Borrowing money to gamble or pay off gambling debts
• Relationships suffering due to gambling habits
• Failed attempts to cut down or stop gambling

If you recognise any of these signs, please seek help immediately.

Self-Help Tools & Limit Settings

CrownPlay Casino offers several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a given timeframe
• Reality Checks: Receive regular reminders during your gaming session about how long and how much you've been playing
• Self-Exclusion: Voluntarily exclude yourself from accessing your account for a period you choose (7 days to 5 years)
• Account Cooling-Off Period: Take a temporary break from gambling before reactivating your account

To access these tools, log into your account and visit the Responsible Gaming section, or contact our support team for assistance.

Support & Help Resources

If you or someone you know is struggling with gambling, professional help is available:

Australia

• Gambling Help Online — Free, confidential counselling and support
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (24/7, free call)
• Lifeline Australia — Emotional support and crisis counselling
  Phone: 13 11 14 (24/7, local call cost)

International Resources

• GamCare (UK) — www.gamcare.org.uk
• GamStop (UK Self-Exclusion) — www.gamstop.co.uk
• Responsible Gambling Council (Canada) — www.responsiblegambling.org
• National Council on Problem Gambling (USA) — www.ncpgambling.org

Take Action Today

If you have a gambling problem or suspect you may be developing one, please reach out for help now. There is no shame in seeking support, and professional resources are available to assist you.

Contact Gambling Help Online on 1800 858 858 to speak with a trained counsellor who can provide confidential advice and support.

Gambling responsibly is gambling safely. We're here to support your wellbeing.